Project Manager para EXACTO COMMUNICATIONS LLC

• Jerarquía: Gerente, desde Enero 2015 hasta Actualidad
• Area: Liderazgo de Proyecto
• Sector > Rubro: Tecnología Y Comunicaciones / Telefonía - Comunicación
• Remuneración (mensual): $4000
• Empleados a cargo: 1
• Tamaño (dotación): 0-25
• Responsabilidades: Oversaw National Sales, Strategic Planning, Design, Marketing, and Vision. Developed new products and distribution channels. Took on full P&L responsibility. Developed repeat customers for Consulting Services in areas like customer service, lean management, quality in operations, conceptualization and user interface design, as well as for direct sales. Improved Promotions and Marketing processes for Lincoln Security. Process requirement analysis for ETSZone. Designed procedures and processes for repeatability, automation, and scalability, supported on JIRA, Confluence, and Zoho CRM; Set goals for processes; Defined and tracked key operational indicators. Software development Support: Participate in User interface design; Coordinate activities with Sponsors, Community Based Organizations, and Community Colleges to ensure database growth and feedback process; Motivate and provide advising to all constituents to actively participate in all aspects related to SteelToePro.

Coo para EXACTO COMMUNICATIONS SA DE CV

• Jerarquía: Director, desde Setiembre 2007 hasta Enero 2015
• Area: Call Center
• Sector > Rubro: Tecnología Y Comunicaciones / Telefonía - Comunicación
• Remuneración (mensual): $3000
• Empleados a cargo: 75
• Tamaño (dotación): 26-100
• Responsabilidades: Directed senior staff and international operations. Led and launched a successful Call Center (75 FTEs) organization, standardized processes, and oversight of quality and metrics. Directed all facets of the business, including Sales, Marketing, IT, Finance, Human Resources, and Operations. Reduced the customer complaints to a 20% of the original volume in one-year of process reorganization.

Vp Of Sales And Carriers Relations para LATIN AMERICAN VOIP, INC.

• Jerarquía: Director, desde Mayo 2004 hasta Setiembre 2007
• Area: Telecomunicaciones
• Sector > Rubro: Tecnología Y Comunicaciones / Telefonía - Comunicación
• Remuneración (mensual): $2000
• Empleados a cargo: 3
• Tamaño (dotación): 0-25
• Responsabilidades: Developed new business venture for international business centers to support telecommunication for small businesses. Developed and trained multicultural sales teams all along Latin America. Signed contracts and strengthened relations with local PTT along Latin America regarding international long-distance calls.

Business Development Manager para EL SALVADOR TELECOM, SA DE CV

• Jerarquía: Gerente, desde Julio 1998 hasta Abril 2004
• Area: Telecomunicaciones
• Sector > Rubro: Tecnología Y Comunicaciones / Telefonía - Comunicación
• Remuneración (mensual): $1800
• Empleados a cargo: 8
• Tamaño (dotación): 26-100
• Responsabilidades: Directed 8-person sales force in $3.2-million International Sales organization while simultaneously bolstering sales in own territory from zero to $1.5 million. Planned and developed local and international interconnection with carriers in 4 continents. Reorganized and coordinated internal activities to ensure cash flow. Reduced customer disputes to less than 0.5% of billing.

Lean Six Sigma Green Belt

Certificado En Programa De Desarrollo De Proveedores

Inglés

• Nivel Oral: Avanzado
• Nivel Escrito: Avanzado

Herramientas De Oficina > Excel

• Nivel: Intermedio

Herramientas De Oficina > Powerpoint

• Nivel: Intermedio

Herramientas De Oficina > Project

• Nivel: Basico

Herramientas De Oficina > Word

• Nivel: Avanzado